Patient memo

Guides to eGov and Damumed support

Two guides for the clinic's patients: reissuing an electronic digital signature and finding prescriptions in eGov, plus contacting Damumed patient support.

Poster: how to reissue a digital signature and find medicine prescriptions in the eGov Mobile app

Reissuing your digital signature and eGov prescriptions

Step-by-step: issuing a new digital signature in eGov Mobile, finding the Social Wallet, and locating an e-prescription and QR voucher.

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Poster: Damumed patient support service, phone +7 775 007 03 50

Damumed support

Where to call about technical and organisational issues: self-booking, schedules, fake appointments and app problems.

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Key points

  • If medicines do not appear in the Social Wallet, the poster advises contacting office No. 113 “Pharmacy”.
  • Damumed support answers calls 24/7 on +7 775 007 03 50.
  • For questions about your appointment or clinic services, contact the reception desk or the clinic's patient support service.